Susan Lewis quotes from E.R.

Susan

I need to talk to you later about your patient satisfaction scores.

Neela

Is there a problem?

Susan

Yeah, they suck.

Luka

Weaver?

Susan

Yep, otherwise known as the four letter word beginning with a "c".

Luka

Crab?

Kerry

If we don't get our patient-satisfaction scores up, we can't start pursuing HMO contracts.

Luka

Okay, who's low?

Susan

Ray, Neela, Morris-

Carter

Abby's the only one with a decent score.

Kerry

Even Pratt's been on the low end.

Luka

I think Pratt's okay with the patients. It's the other doctors he has a problem with.

Susan

Students want to be residents, residents want to be attendings...

Carter

Yeah, and attendings just wanna be left alone.

Pratt

I'm a third-year resident. I've been ordering my own scans since I've been here. What's that about?

Susan

It's about me making the rules.

Pratt

Come on. That's stupid. [to Carter] Come on, man. Back me up.

Carter

It's her ER.

Susan

Sorry, Pratt. It sucks to be you.

Carter

Ill begotten gains of my Carter forefathers put to good use.

Kerry

Redemption?

Carter

Maybe so.

Susan

Your grandma would be so proud.

Carter

Grandfather's rolling over in his grave. He thought the Carter fortune would last longer than the pyramids.

Susan

You spent it all?

Carter

No. But most of it.

Kerry

You've done a great thing here, John. Truly great.