“Sometimes I hesitate with a family before I...” – Kerry

Kerry

[to documentary film crew] Sometimes I hesitate with a family before I give the news. I know I'm going to say something that will change their lives forever.

Carol

You think that if you don't say it, it'll be okay for a little while longer.

Doug

I told this one mother that her son had been killed, and she said, 'Is it broken?' I'm looking at her, I don't know what she's saying. I'm just staring at her. So, she said, 'His arm, is it broken? He's pitching tomorrow.' She just walked away.

Kerry

Did you just let her leave like that?

Doug

No, no. I called Carol and had her take care of it. [looks at camera] That's a true story.