Distraction is a terrible strategy. When a patient says, "I'm hurting," we don't respond, "What's your major?"
Oh, I wasn't trying to diminish
Additionally, "I" statements work better than "you" statements. "I can see how painful this is" acknowledges the reality of the situation and invites further examination. "You need to move on" has the opposite effect.
Understood, but in my personal experience...
Your personal experience isn't germane here. We bring our education to the job, not our baggage.
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