[Gordon Brittas' approach to management is antagonising a lot of people]
Brittas
I think we'll just have to manage without a cleaning lady for today.
Laura
No, she's going for good, and her husband with her. He's the heating engineer, and he's turned off all the boilers. The building inspector says he can't give a building worthiness certificate until he's seen the heating in action, and he wants you to know that he can't come again for a fortnight.
Brittas
All I can say is: thank God I got here today! Just imagine if all this had happened yesterday with no one to sort it out, eh?
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