Gordon in “Episode Four”

Something's really bugging me, you know that. And I can't stop thinking about it, and here's why. If a customer goes out for dinner and their steak is slightly overcooked or undercooked, it gets redone. And they move on and enjoy the evening. But if a customer goes out for dinner and they get served a butt of lettuce, that's how reputations get destroyed in minutes, [to J] butthead.