Dr. Robinavitch.
Gloria.
This is Dr. Tracy Morris, regional manager of ECQ America.
The contract management group.
It's a pleasure to meet you.
Likewise. But if you'll excuse me, I'm a little slammed, as per usual.
We were upstairs with the executive team going over a proposal.
A proposal?
Mm-hmm.
We're interested in having your emergency department join us.
The 500 or so ERs you have aren't enough?
What can I say? Business is good.
Yeah, for who?
Everyone benefits.
Do they, though? Your contract management's corporate mandate is profits for shareholders above everything else, yes?
Robby.
Dah-dah-dah.
Your hospital's board was very impressed with ECQ's metrics on patient satisfaction, throughput time, and billing collections.
Does your proposal include the part where you cut the pay for all my doctors?
Maybe I can find an incentive for you. How does regional medical director sound? Lighter workload, better benefits, stock options.
Did you go to business school or medical school?
Both. We look forward to your decision.
Of course.
Hopefully we'll get a chance to work together soon, Dr. Robinavitch.
[Dr. Morris leaves]
I can't believe you're seriously considering this.
Bottom line is, our current numbers aren't good, and theirs are.
Just because their dashboard is pretty doesn't mean it's good for patients.
If you want to keep this ED, improve metrics. There's a lot of OFI. Opportunities for improvement.
Well, you could have just said that.
I need you to care about patient-satisfaction scores.
I would love nothing more. But right now, the average wait time is six hours, and that's before you see a doctor. You need to hire more staff so we can open more inpatient beds. Are you prepared to do that?
I need you to improve scores with the resources we have, or we will explore what ECQ has to offer.
This is bullshit. You know this is bullshit. And if you don't, then we are all in trouble.
Maybe you need some time off.
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