[voiceover] As doctors we can't undo our mistakes, and we rarely forgive ourselves for them, but it's a hazard of the trade. But as human beings we can always try to do better, to be better, to right a wrong even when it feels irreversible. Of course, "I'm sorry" doesn't always cut it. Maybe because we use it so many different ways: as a weapon, as an excuse. But when we are really sorry. When we use it right. When we mean it. When our actions say what words never can. When we get it right, "I'm sorry" is perfect. When we get it right, "I'm sorry" is redemption.
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