[voiceover] Remember when we were little and we would accidentally bite a kid on the playground. Our teachers would go, “Say you're sorry”, and we would say it, but we wouldn't mean it because the stupid kid we bit, totally deserved it. But as we get older, making amends isn't so simple. After the playground days are over you can't just say it, you have to mean it. Of course when you become a doctor, sorry is not a happy word. It either means you're dying and I can't help. Or it means this is really going to hurt.
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