A scene from “Unfinished Business”

Queen Elizabeth II: Does it not occur to you that if you feel the need to clear a few things up, a public forum might not be the best place to do it? That such matters would best be discussed in private with the people involved?

Princess Diana: I've tried that.

Queen Elizabeth II: When?

Princess Diana: On numerous occasions over the years. I've asked to see you so that we might talk face-to-face. And on every occasion, you refused or were unavailable.

Queen Elizabeth II: I accept it's not easy navigating this family. And I can understand why you might think we're all a bit remote. But there is another word for "remote." Busy. We are all busy people with busy diaries, rarely under the same roof for two nights at a time. And none of us, not one senior member of the royal family, has a spare ten minutes to think about themselves, let alone you or how we might best make your life miserable. On the contrary. It might surprise you to learn we all spend a great deal of time doing the opposite. 'Cause when people, armies of people, say to me, What has that girl done now? Who does she think she is?, What do you imagine I say? Oh, Lord, yes, Diana's awful. A nightmare. What a mistake that was. Not once. Not a single time. You're wife to my eldest son, mother to my grandsons, and a valued senior member of this family, so I defend you each and every time. Loyally. Emphatically. To the hilt. The enemy you imagine I am, the hostility you imagine we all feel is a figment of your imagination.

Princess Diana: Is it?

Queen Elizabeth II: Yes. All any of us want, Diana, is for you to be happy. And one day, to be our next Queen.