Frank, Janice and others in “Dead Letters”

He needed one lens replaced -- the left lens?

Well, that I don't remember. But what I do remember is that he was getting all weirded out.

Weirded how?

I guess his glasses got a little lost in the shuffle, so I asked him for a service slip number and he gets all sweaty, and his eyes got real weird. So I went back, I asked the technicians, maybe they had seen them. And I guess they were in the tray right behind me but all the trays are marked with the customer's name on it. And he starts going: 'I have a name! I have a name!'