[ending voice over] We can't get too close. If we felt even little of the joy and the hopes that our patients are saying goodbye to, we'd never be able to function. So we say, 'We're sorry for your loss.' and we hope it offers something. Some little bit of support. Some bit of peace. Some bit of closure. Something good. Some little piece of beauty in the midst of some place dark. An unexpected gift, just when it's needed most.
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